Returns & Exchanges (Terms & Condition)
Return and exchange terms
From the day the customer receives the goods (subject to the date of receipt), we will provide you with a "replacement within 14 days" service.
*If it takes more than 14 days for us to receive the goods, or the goods have been cut off or lost in packaging, the return will not be processed.
Customers can return or exchange the goods you purchased on 432HERTZ for any reason or unconditionally within 14 days from the date of receipt.
(Gift packaging or gift cards are not applicable, but special marketing activities are subject to the event terms)
Except for product quality problems, all products are only allowed to be exchanged or refunded once (Shopping credits of equal value will be issued as soon as possible after confirmation, and the shopping credits can be used for the next online purchase.)
Please be sure to send the delivery receipt when returning the product, otherwise we will not be able to handle the return or exchange for you.
For unconditional return or exchange applications, please confirm that the returned or exchanged product will not affect secondary sales, and ensure that the outer packaging of the product is intact (please ensure that the shoe box is not damaged or smeared)
Any reason or no condition means:
• The color, pattern, model and material of the product do not match the description on the website
• Wrong size or inappropriate size
• logistic issue
• Don't like this item
• Purchase errors
• Defects and product quality issues (only eligible for return/exchange/refund process for defective products. Other restrictions apply)
• For some specially noted discounts or promotions, the entire order must be returned, and partial returns and refund applications will not be accepted.
• The delivery content of the order goods does not match
Reasons why goods cannot be returned or exchanged
We are unable to assist with returns or exchanges if the following circumstances occur:
• Used and worn
• Improper use of the product, including but not limited to contact with special moisture, chemicals, gasoline, paint, detergents, excessive heating of solvents, etc.
• Products are off-line and cracked due to scratches from external hard objects or internal wear and tear.
• Damage to product due to improper washing
• The appearance of the product is dirty
• Products not sold in this online store
• The tag has been cut and there is no original independent packaging
• All discounted items are non-returnable and exchangeable
• It is stated on the page that the product is not returnable or exchangeable
Exchange process
If your order needs to be exchanged, please ensure that the order meets the exchange standards and contact our customer service staff. Please follow the steps below:
• Contact our customer service staff
• Regarding the packaging of returned goods, please properly package the returned goods, delivery notes, and order receipts, and fold the goods neatly and send them back to our company's address together with all the accessories of the goods.
• Please choose SF Express and send it back to our company's address. 432HERTZ will not be responsible if the product is lost during the return process.
*Customers need to arrange and bear all shipping costs themselves”
• After we receive your returned goods, we will inspect them and arrange shipment as soon as possible after confirming that they are correct.
• If it is confirmed after inspection that the goods have been damaged, we will return the goods on a collect basis (please read carefully the reasons why returns and exchanges cannot be made)
Refund process
If your order requires a refund, please ensure that your order meets the return criteria. Please follow the steps below:
• Contact our customer service staff
• Regarding the packaging of returned goods, please properly package the returned goods, delivery notes, and order receipts, and fold the goods neatly and send them back to our company's address together with all the accessories of the goods.
• Please choose SF Express and send it back to our company's address. 432HERTZ will not be responsible if the product is lost during the return process.
*Customers need to arrange and bear all shipping costs themselves”
• After we receive your returned goods, we will inspect them. Once confirmed, we will issue a shopping credit of equal value as soon as possible. The shopping credit can be used for your next online shopping.
Since the transaction is paid via Paypal, after we receive the returned goods, we will generally refund your purchase price in the form of shopping credits within 7-14 working days and issue the refund via email.
Shopping credits can be used to repurchase your favorite products
The customer service staff will contact you for details.
＊Please note that all refunds do not include shipping and taxes
