Returns & Exchanges (Terms & Condition)
All customer orders are covered with a 14-Day Return & Exchange Period (from the day of confirmed delivery).
No Returns or Exchange request will be accepted after the 14 Day period, or if the product tags or packaging have been removed or lost.
Customers can return or exchange your purchased item to 432hzofficial without conditions within a 14 day period (calculated from the day of confirmed delivery). (Not applicable to gift packages or gift cards, and any special promotions are governed by their own special Terms and Conditions.)
Besides QC or manufacturer defects, all items are only allowed to be exchanged once and only for the same model in the same color.
Please include your Shipping Note, Order Confirmation Letter and your Returns & Exchange Application form along with the product. We cannot process your order if the mentioned documentation are not submitted.
Product applications for Product Returns or Exchange without condition must be sent back in their sellable state, that includes unmarked and undirtied packaging and all accessories included.
Any reason or no conditions may include:
Reasons for rejecting Returns & Exchanges
We cannot assist in Return or Exchange any items if it meets one or more of the following conditions:
If you want to exchange your purchased item, please ensure the item is kept in a sellable condition. You could then download our Exchange Application form from out website and follow the steps below:
If you want to Return your purchased item, please ensure the item is kept in a sellable condition. You could then download our Exchange Application form from out website and follow the steps below:
As all transcations are processed via Paypal, once we confirm to receive the Return item we will issue a Credit Note within 7-14 Business Days and sent to your designated email account.
The Credit Note could be used to make other purchases on 432hzofficial
For more information or assistance, please contact our Customer Service Team.
＊ Note: All returns does not include shipping costs
Terms & Conditions for Returns
All shipping costs will not be reimbursed or refunded
If we fail to receive your Return item, 432hzofficial reserve the rights to deny your request for Return or Exchange
If the item has been listed as exempted from Returns or Exchange, then all Return or Exchange requests will not be entertained. (If the item was damaged or found defective, then Returns would be accepted)
If we receive an item that has been listed as exempted from Returns or Exchange, we will send the item back to the buyer who will have to arrange their own delivery service and cover the relevant costs
432hzofficia can edit or amend the Terms & Conditions without prior notice, and to refuse all requests for Exchange. In case of dispute, 432hzofficial reserves the final rights of decision.